Where both employees and guests find relaxation
Kneaded Relief is a special kind of spa. Here, both guests and employees benefit from the business. “Our staff comes to work and says it’s an escape,” says co-owner Nichol Harvey. “They get to do what they love with people they enjoy being around.” Plus, the staff does not work on commission, which is unusual for the spa industry, says Harvey. “This way, they do not need to worry about cancelations or no-shows affecting their earnings. Our culture is very family-oriented, and we want our staff to be relaxed, just like our guests.” Staff also receives health insurance benefits, vacation time, free services and discounts. “In the service industry we give so much of ourselves that we need to make sure our cup is full, too. If our staff is not being taken care of, how can we expect them to take care of others?” With all this attention on staff happiness, Kneaded Relief ensures the standard of care for guests is the highest it can be.
At a Glance:
Company name: Kneaded Relief Day Spa & Wellness
Years in business: 25
Company values: Honesty, humor, love, happiness, trust and respect
5500 E. Cheryl Parkway,
Suite 126, Fitchburg
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